Revised Attachment A-2
| L1 – SELF-SERVICE/INFORMATIONAL ONLY | |||
| Code | Service | Definition | Guidance |
|---|---|---|---|
| 46 | Self-Service / Information Only | To record that a job seeker accessed workforce information using self-service tools/applications. Workforce information may be delivered using a variety of methods including web-based applications, PC applications, or printed materials (publications, brochures, booklets) etc. Workforce information may include, but is not limited to, information on the following:
This service may also be used to record informational only activities, such as a general overview of the services available in the One Stop Center, including labor market information. |
No specific content documentation required in COMMENTS.
Note: No staff assistance should be provided other than general instruction on how to use/access the self-service tools. Informational activities are limited to providing general readily available information about the labor market. If the workforce information services provided go beyond these parameters, then the service should be recorded as “Workforce Information Services Staff Assisted (LMI)” under L1 Core (Staff Assisted) / Job Search Assistance. |
| L1 – CORE (Staff Assisted) | |||
| Code | Service | Definition | Guidance |
| Assessment | |||
| 9 | Assessment Interview, Initial Assessment | To collect and analyze information on a job seeker’s educational level, work history, vocational skills, employment barriers, etc. to determine the job seeker’s likely employment opportunities in the local labor market (or in a labor market to which he/she is willing to relocate), which services are needed, and whether any referrals are appropriate. Factors that may be taken into consideration include:
| In COMMENTS, indicate any next steps/referrals that were arranged. |
| Counseling | |||
| 330 | Career Guidance - Core | The provision of information, materials, suggestions, or advice which are intended to assist the job seeker in making occupational or career (vocational) decisions. | In COMMENTS, indicate pertinent details of guidance provided and/or career objectives discussed. |
| Job Search Assistance | |||
| 22 | Bonding Assistance | To record that the job seeker has been provided Federal Bonding coverage in order to start a job for which bonding is required and the employer’s bonding company will not provide coverage. | In COMMENTS, indicate the employer and the date the job seeker will start work. |
| 38 | Job Development Contact | To record that a telephone or other personal contact to an employer was made on behalf of the job seeker when no suitable job order/opening is currently on file. | In COMMENTS, identify the employers that were contacted and any resulting referrals. |
| 36 | Job Finding Club | To record that the job seeker participated in a Job Finding Club. A Job Finding Club is an organized activity including a period of structured application where participants attempt to find jobs. It encompasses all of the elements of a Job Search Workshop (see separate definition), plus a one- to two-week period of structured, supervised group activity where participants attempt to obtain jobs. | This service can be recorded for each day the job seeker participates. Note any special occurrences (e.g., job interview with XYZ company scheduled for 8/9/06) |
| 32 | Job Search Planning | To record that the job seeker received services designed to assist in developing their job search skills so that they can obtain employment. Such assistance can include, but is not limited to: develop a work search plan, offer interviewing advice, conduct a mock interview, discuss how applicant felt he/she did after an interview, compile a portfolio of important information for job search activities, show the applicant how to maintain a record of his/her job efforts, or provide any other advice that would expedite or improve the seeker’s job search. | In COMMENTS, indicate the specific services provided. |
| 35 | Job Search Workshop | To record that job seeker participated in a Job Search Workshop. A Job Search Workshop is designed to provide job seekers with knowledge that will enable them to find jobs. It is an organized activity that provides instructions on subjects including, but not limited to, labor market information, resume writing, application preparation, interviewing skills, and finding job openings/leads. | In COMMENTS, record the name of specific workshop. |
| 37 | Resume Preparation Assistance | To record that staff has provided information to a job seeker, individually or in a group setting, on the various formats and the type of content considered appropriate in resumes and cover letters. This service should be recorded when providing resume information/instruction that goes beyond general information only and includes more specific individualized information/advice. This could include resume critiquing or review of the job seeker’s resume. | No specific content documentation required.
Note: Record whichever of the two (but not both) of the resume-related services available in OSOS (Resume Preparation Assistance or Resume Writing Workshop) that best describes your specific local activity. |
| 34 | Resume Writing Workshop | To record that the job seeker participated in a group setting, in an organized activity that provided instruction on resume writing, on the content and format of resumes and cover letters, and provided general instructions to aid them in the development and production of an individual resume. The Resume Writing Workshop activity is intended for use when providing resume information/instruction of a very general nature, not individualized information/instruction. | In COMMENTS, record the specific name of the workshop. Note: Record whichever of the two (but not both) of the resume-related services available in OSOS (Resume Preparation Assistance or Resume Writing Workshop) that best describes your specific local activity. |
| 363 | Transition Assistance Program Workshop | To record services delivered during the three-day job search workshop provided to transitioning service members and their spouses at one of four military installations in New York State. | No specific content documentation required in COMMENTS. |
| 39 | Workforce Information Services Staff Assisted (LMI) | To record when staff provides a job seeker with workforce information services. This activity should be recorded only when the activity reflects significant staff time invested in giving the job seeker specific information in relation to their questions or individual needs. Staff assisted workforce information services may include, but are not limited to, information on the following:
| In COMMENTS, indicate the specific type of LMI information provided to the job seeker.
Note: This service must represent more staff effort than just providing the customer with basic information or direction. The following types of activities do not meet the definition: providing information on how to use Resource Room or Internet tools to research/find LMI; simply handing out readily available LMI brochures or publications with no further explanation, providing general information about upcoming recruitments/job fairs, or providing information about Civil Service exams or Federal employment opportunities. |
| Orientation | |||
| 119 | Orientation (Other) | To record that the jobseeker was provided information on the array of services available in the One-Stop system so that the individual can decide which services meet their needs. This is a core service that should be provided in the One-Stop setting as a matter of routine. | No specific content documentation required in COMMENTS. |
| 301 | Orientation (Rapid Response) | To record that the job seeker was provided information about services available through the One-Stop system as part of a required orientation provided to employees affected by a major layoff. | In COMMENTS, indicate the employer for which the job seeker works (worked). |
| 302 | Orientation (Self-Employment Program) | To record that the job seeker participated in an orientation provided to those UI claimants who are applying to participate in the NYS Self-Employment Program offered by the UI Division. | No specific documentation required in COMMENTS. |
| 14 | Orientation (UI Profiling) | To record that the job seeker was provided information about services available to those UI claimants identified as likely to exhaust through the federal UI profiling process. Record this activity only for UI profiling orientations conducted separately. | No specific content documentation required in COMMENTS.
Note: UI Profiling Orientation information can be delivered as part of the Reemployment Services Orientation (RSO), rather than scheduling/conducting separate UI Profiling orientations. If the UI profiling information is combined as part of the RSO process, there is no need to separately record the Orientation (UI Profiling) service as long as the Orientation (UI Reemployment Services) service is recorded. |
| 362 | Orientation (UI Reemployment Service) | To record that the UI claimant attended a scheduled Reemployment Services Orientation (RSO). | No specific content documentation required in COMMENTS.
Note: There is no need to record any additional services that may be provided at the time of the RSO; e.g., Workforce Information Service, Initial Assessment, Job Search Planning, Career Guidance, etc. should not also be recorded if delivered as part of the RSO. That would represent unnecessary data entry. It is important however, to record any/all job referrals made during or as part of the RSO process. |
| Other Reportable Service | |||
| 71 | Referral to Outside Job Listing | To record that staff identified and referred the customer to an outside job listing (job opening that was not listed in the New York Job Bank, AJB or its successor) based on the customer’s qualifications and experience as compared to the listed job requirements. | In COMMENTS, indicate the specifics of the outside job referral, provide details describing the specific job opening (employer, title, salary) and source of posting (newspaper, web address). |
| Tax Credit Eligibility Determination | |||
| 126 | Tax Credit Eligibility Determination | To record that a job seeker meets a tax credit eligibility requirement and has been either pre-screened or pre-qualified for the program. | If pre-screened or pre-qualified record this credit and document the employer’s name in COMMENTS. |
| L1 – INTENSIVE (Staff Assisted) NOTE: WIA funds may not be used to provide intensive services to employed individuals unless these individuals have been determined to have an income below the LWIA’s self-sufficiency standard. Employed individuals whose income exceeds the local area’s standard may receive intensive services funded by W-P funds. In such cases, an OSOS Comment must be recorded stating that the intensive service is being funded by W-P program funds Only. | |||
| Code | Service | Definition | Guidance |
| Assessment | |||
| 11 | Assessment – Comprehensive and Specialized Skill Levels/Service Needs | To record that the job seeker received a comprehensive and/or specialized assessment of his/her skill levels and service needs. This service may include interpreting the results of diagnostic testing and other assessment tools as well as in-depth interviewing and evaluation to identify employment barriers and appropriate employment goals. Comprehensive assessment is usually conducted after an initial assessment has taken place. | In COMMENTS, provide a description of the service or activity provided and the employment objective being discussed. |
| Counseling | |||
| 13 | Career Guidance - Intensive | The provision of information, materials, suggestions, or advice which are intended to assist the job seeker in making occupational or career (vocational) decisions. Staff expends a significant amount of time and effort in helping the jobseeker to analyze and understand the career information, identifying additional materials or information as necessary to help the jobseeker refine his/her career goal. | In COMMENTS, indicate the general focus of the career guidance. |
| 12 | Counseling – Individual or Group | To record that the jobseeker participated in a one-on-one or group counseling session with a professional counselor. The purpose of such session(s), whether one time only or on an ongoing basis, is to aid jobseekers to gain a better understanding of themselves using information gained through various assessment tools and/or strategies so that they can more realistically choose or change their occupations, or make suitable job adjustments. | In COMMENTS, indicate the general purpose of the counseling session. Only professional counseling staff should record this activity. For information on professional counseling staff qualifications, visit www.nbcc.org or www.bls.gov/oco/ocos067.htm#training. |
| Individual Employment Plan | |||
| 111 | Individual Employment Plan | To record that the job seeker and staff have identified the employment goals, appropriate achievement objectives (which may include education or training), and appropriate combination of services for the job seeker to achieve their employment goals. The IEP should include the necessary steps and timetables to achieve employment in specific occupation, industry, and/geographic area. | In COMMENTS, briefly describe the IEP developed for the job seeker. This service is appropriate for job seekers needing a long-term plan. A more immediate, short-term work search plan should be considered a Job Search Planning (a staff assisted core service). |
| Short-term Pre-Vocational Skills | |||
| 137 | Short-term Pre-vocational Skills to Prepare for Employment or Training | To record that the job seeker has participated in a service to develop his/her learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct, in preparation for unsubsidized employment or training. In addition, services such as basic skills, ESL or job readiness training, that are being provided on a short-term basis as intensive services as a preliminary step to further training or employment may be recorded under this service type. Short-term means a month or less. | Enter the name of the pre-vocational session and its beginning and ending dates in COMMENTS. At a minimum, you should record the service on the date the customer started, as well as on the date the session ended or the customer stopped attending to ensure participation is properly extended. |
| Testing | |||
| 30 | Test Administration | To record that a job seeker took a test or used an assessment tool to help identify skills, aptitudes, interests, etc. | The test type and results should be entered under the Test Tab in Customer Detail. |
| L1 – SUPPORTIVE SERVICES / PAYMENTS | |||
| Code | Service | Definition | Guidance |
| Job Coaching | |||
| 40 | Job Coaching | To record that a participant has been assigned a job coach to provide initial support on the job in terms of assessing skills training, reasonable accommodations, or to help identify a mentor or arrange for other supportive services such as transportation, child care or health care. Job coaches may also interact with the employer or supervisors to identify initial problem solving strategies, provide sensitivity training for the employer and staff or determine job coach services at the worksite. A job coach is usually assigned in connection with “supported employment” (vocational rehabilitation services). | In COMMENTS, note the date of the job coach assignment, the planned duration of the service and the service provider. At a minimum, you should record this service on the date the customer first begins receiving the support, and routinely register service receipt (e.g., every 60 days) through the last date the customer receives this service to ensure participation is properly extended. |
| Needs Related Payments | |||
| 118 | Needs Related Payments (WIA Only) | WIA funds provided to adults and dislocated workers who are unemployed and do not qualify for (or have ceased to qualify for) unemployment compensation for the purpose of enabling such individuals to participate in training. | In COMMENTS, note amount of payment and training program. |
| Supportive Services | |||
| 123 | Supportive Services - Child Care | To record when a job seeker has been funded for and/or referred to and received child care services. | In COMMENTS, note the details of the dates for the receipt of services, and the service provider. |
| 124 | Supportive Services - Dependent Care | To record when a job seeker has been funded for and/or referred to and received dependent care services. | In COMMENTS, note the dates of receipt of services, and the service provider. |
| 122 | Supportive Services - Housing | To record when a job seeker has been funded for and/or referred to and received housing support. In COMMENTS, note the dates of receipt of services, and the service provider. | |
| 125 | Supportive Services - Transportation To record when a job seeker has been funded for and/or referred to and received transportation assistance. | In COMMENTS, note the dates of receipt of services, and the service provider. | |
| 300 | Supportive Services - Other | To record when a job seeker has been funded for and/or referred to and received a supportive service that does not fit into one of the following categories: child care, dependent care, housing, or transportation. For example, credit/financial counseling would be recorded under “Supportive Services – Other.” | In COMMENTS, note the dates of receipt of services, and the service provider. |
| 56 | Referred to Supportive Services | To record the referral of a job seeker to supportive services. Support services may include those activities meant to aid the individual to achieve physical, mental, economic or social well-being, and to reduce or eliminate barriers to employment. | In COMMENTS, indicate the program to which you are referring the job seeker. This should include specific referral information, such as appointment date and time and who the appointment is with, if known. |
| L1 – VETERAN SPECIFIC SERVICES | |||
| Code | Service | Definition | Guidance |
| Case Management | |||
| 15 | Assigned Case Manager (Vets Only) | To record that an appropriate Veterans’ Program staff person has been designated “case manager” to work with a Veteran customer to provide ongoing, one-on-one personal assistance and regular follow-up using a case management approach to services. This service should be recorded at the time the case manager is first assigned and meets with the Veteran customer. Subsequent services provided as part of ongoing case management should be recorded under “Received Case Management Services (Vets Only). | In COMMENTS, list the name of the assigned Veteran staff case manager. Only DVOP/LVER staff should record this service. |
| 17 | Received Case Management Services (Vets Only) | To record an activity for a Veteran customer who has been placed in case management and previously Assigned to a Case Manager (see above). The “Received Case Management Services (Vets Only Service)” activity must be recorded each subsequent time the customer is served as part of ongoing case management. | Specific services provided during case management should be recorded separately under the appropriate service category (e.g., career guidance, job search planning). Only DVOP/LVER staff should record this activity. |
| Training | |||
| 205 | Veteran Referred to Federal Training (WIA, Job Corps, TAA, other) To record that a Veteran job seeker has been referred (specific information as to whom, when and where) to a Federal job training program. | In COMMENTS, indicate the specifics of the referral. To be considered a referral an appointment or specific contact information must have been given and documented. | |
| 212 | Veteran Placed in Federal Training (WIA, Job Corps, TAA, other) | To record that a job seeker who was previously referred to Federal training has been enrolled in that program. In order to take a Placed in Training credit, a referral to the training activity that pre-dates the date of enrollment must have been entered. | In COMMENTS, indicate the name of the Federal training program and the date the job seeker started this training. |
| Vocational Rehabilitation | |||
| 62 | Vocational Rehabilitation from Vets Admin (Vets Only) | To record a referral of a Veteran job seeker from the VA Rehab and Employment Program for whom intensive case management services will be provided by DVOP/LVER staff. | In COMMENTS, indicate the date of the referral from the VA. |
| L1 – STATE SPECIFIC | |||
| Code | Service | Definition | Guidance |
| Other Services | |||
| 1013 | DWAC Enrolled | Only used Oneida-Madison-Herkimer LWIA | |
| 1014 | DWAC Exit | Only used Oneida-Madison-Herkimer LWIA | |
| 1017 | DWAC Scheduled for Services | Only used Oneida-Madison-Herkimer LWIA | |
| 1021 | DWAC Withdrawn from Training | Only used Oneida-Madison-Herkimer LWIA | |
| 1025 | Follow Up (L1) – Post Placement | To record follow-up contacts and/or services provided to customers who have secured unsubsidized employment. This service will not extend participation. | In COMMENTS, indicate the specifics of the follow-up contact and any resulting action taken or planned. |
| 1024 | Initiate Service Suspension | To record that a disruptive customer was suspended from receiving services in accordance with DoES Directive 2006-#01 or in accordance with local LWIA guidelines for suspending customers for disruptive behavior. | When initiating a suspension, in addition to checking this service code, the following additional steps in OSOS should also be taken:
|
| 1010 | Language Assistance | To record that a customer was provided with language assistance (interpretation or translation), including sign language interpretation. | In COMMENTS, note the language and a brief description of the language service provided (e.g., interpreter for Rapid Response orientation - Spanish). |
| 1006 | REA Completed Work Search Agreement ES Only | Only used Oneida-Madison-Herkimer LWIA | |
| 1002 | REA Enrollment ES Only | Only used Oneida-Madison-Herkimer LWIA | |
| 1003 | REA Exited ES Only | Only used Oneida-Madison-Herkimer LWIA | |
| 1005 | REA FTR to Scheduled Interview ES Only | Only used Oneida-Madison-Herkimer LWIA | |
| 1008 | REA FTR to Scheduled Service or Workshop Only | Only used Oneida-Madison-Herkimer LWIA | |
| 1012 | REA Group Assessment | Only used Oneida-Madison-Herkimer LWIA | |
| 1004 | REA Interview Scheduled ES Only | Only used Oneida-Madison-Herkimer LWIA | |
| 1009 | REA Referred to UI ES Only | Only used Oneida-Madison-Herkimer LWIA | |
| 1007 | REA Scheduled for Service or Workshop ES Only | Only used Oneida-Madison-Herkimer LWIA | |
| 392 | Report of New Employment | To record that an OSOS jobseeker has entered employment with a new employer. This entry is intended for informational purposes only to provide valuable, updated information regarding the customer’s employment status. Exception: “Report of New Employment” should not be recorded if the employment represents a placement resulting from a previously recorded job referral (unless outside job listing). In that case, a Placement would be recorded instead of a Report of New Employment. | In COMMENTS, provide the following information about the new employment, if available:
|
| 1011 | Rural Employment Outreach Contact | To record an outreach contact made by Rural Employment staff to present information and provide assistance to Migrant and Seasonal Farm Worker (MSFW) customers. This activity should only be recorded by Rural Employment Outreach staff. | In COMMENTS, identify the outreach contact location and any specific issues discussed or assistance provided based on the individual customer’s needs. |
| 1025 | Terminate Service Suspension | To record that a suspension imposed against a disruptive customer in accordance with DoES Directive 2006-#01 or in accordance with local LWIA guidelines for suspending customers for disruptive behavior, has been terminated. | In addition to recording the termination of the suspension using this service code, the following additional steps in OSOS should also be taken:
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